Iwbest Privacy Policy – Your Data, Our Responsibility

1 Introduction

Iwbest believes your personal data belongs to you. We use it solely to deliver a better experience — nothing more.

In this Privacy Policy, we are fully transparent about what data we collect, how it is processed, how long it is retained, and how you can take control of it if you wish. Our goal is simple — to let you enjoy iwbest with complete peace of mind.

This policy has been prepared in accordance with Bangladesh's applicable digital security laws and international data protection standards.

2 What Data We Collect

Iwbest collects two types of information — what you provide directly, and what is collected automatically while you use the platform.

Information you provide directly:

• Full name & date of birth (for age verification).
• Mobile number and email address.
• Payment details (bKash/Nagad number – not full card number).
• National ID or passport details (for KYC verification).
• Messages and complaints submitted to the support team.

Automatically collected information:

• IP address and device type.
• Browser type and operating system.
• Platform browsing activity (pages visited, time spent).
• Transaction history and betting activity.
• Cookies & session data (details below).

3 How Your Data Is Used

Your data is used strictly for the purposes listed below and nothing else:

• Account Management: To ensure secure registration, login, and account protection.
• Identity Verification (KYC): To conduct mandatory verification processes for anti-money laundering and fraud prevention.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To resolve your complaints and queries quickly.
• Security: To detect and prevent suspicious activity.
• Service Improvement: Usage patterns are analyzed to continuously improve the platform.
• Legal Compliance: To fulfil statutory obligations as required by the relevant authorities.

4 Data Retention & Periods

Your data is retained for as long as your account remains active. Even after account closure, certain data must be kept for a defined period for legal and regulatory reasons.

• Transaction records: up to 5 years (as required by financial regulations).
• KYC verification data: 3 years after account closure.
• Support conversations: 2 years.
• Usage logs & IP data: 1 year.

When the retention period expires, data is automatically and securely deleted or anonymized. You can also submit a deletion request at any time through our support team.

5 Who Your Data Is Shared With

The most important part of any privacy policy is who we share your data with. To be direct: we do not sell your data and we do not share it with advertisers.

Limited data may be shared with specific parties only in the following cases:

• Payment Service Providers: bKash, Nagad, Rocket, and others — used solely to process transactions.
• Technology Service Providers: Those who manage our servers and databases — bound by strict confidentiality agreements.
• Legal Authorities: In compliance with a court order or government directive – only when legally required.
• Fraud Prevention Services: With specialized service providers for suspicious activity detection.

6 Cookies & Tracking Technologies

Iwbest uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience on the platform.

• Essential Cookies: For login sessions and security – disabling these will prevent the site from functioning.
• Performance Cookies: For page load speed monitoring and error detection.
• Functionality Cookies: To remember your language preference and login details.
• Analytics Cookies: To understand usage patterns – fully anonymous.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

7 Security Measures

Iwbest uses industry-standard security measures to protect your data:

• 256-bit SSL/TLS encryption on all data transfers.
• Passwords are stored using bcrypt hashing — never in plain text.
• Multi-layer firewall and intrusion detection system on our servers.
• Automatic alerts for suspicious login attempts.
• Regular security audits and vulnerability assessments.
• Restricted staff access — only authorized personnel can view your data.

8 Your Rights

You have certain important rights over your personal data that iwbest fully respects:

9 Children's Privacy

Iwbest is strictly for adults. We do not knowingly collect data from anyone under the age of 18.

If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

10 Privacy Policy Updates

Iwbest reserves the right to update this Privacy Policy as needed. Any changes will be communicated to you in the following ways:

• The "Last Updated" date at the top of this page will reflect any changes.
• For significant changes, a notification will be sent to your registered email or mobile number.
• Pop-up notifications may be displayed when you log in to the platform.

Continued use of the platform after any changes takes effect as acceptance of the updated Privacy Policy. If you do not agree to the new policy, you may request account closure.

11 Contact & Complaints

If you have any privacy-related questions, concerns, or complaints, please get in touch with us. We take every complaint seriously and work to resolve it promptly.

• Email: support@iwbest.im
• Live Chat: Available 24/7 via the website or app.
• For general inquiries FAQ Page View.

Complaints are typically responded to within 3–7 business days. If a matter requires more time, you will be notified accordingly.